FAQs

1. What is my financial institution's responsibility in terms of implementing this promotion? Digital Insight will implement all mandatory elements of the Promotion on your behalf; however there are some actions you are required to take.
   
   
   1. Announce the promotion to all employees per the FI Sponsor checklist.
      
      
   2. Ensure that all employees view the recorded webcast for your online Bill Pay product.
      
      
   3. Download and print the Employee Education Guide and Tracking Form and provide them to all employees.
      
      
   4. Provide branch information to GRS for printed materials. Once printed materials are received, ensure that all employees are familiar with the materials.
      
      
   5. Provide names of employees that participated in the promotion and met the criteria for entry into the drawings along with the number of entries they earned from their conversations.
   
   
2. How do I receive printed materials? Submit an email to grs@digitalinsight.com to indicate the number of branches for your financial institution and the address of each branch if materials are to be shipped directly to the branch. If you would prefer to have materials sent to one location, please indicate the address of that location and the number of branches that will require materials.
   
   
3. When will the materials be available for the branches? The printed materials offered by Digital Insight will be available on April 28, 2008.
   
   
4. Can I customize the marketing materials? For materials implemented by Digital Insight, customization is not available. However, the artwork files will be made available and you can customize them to suit your needs. Customizations are not funded by Digital Insight.
   
   However, the terms of the Employee Referral Agreement stipulate that no changes can be made to the Official Rules for the Sweepstakes, the prizes, or entry methods without Digital Insight's authorization. Please refer to the Employee Referral Agreement for more details.
   
   How many entries can one employee receive? The maximum number of entries into the Employee Referral Campaign is 30. One entry is received for every 20 conversations held with consumers of your financial institution. Please refer to the Official Rules for more information.
   
   After the Employee Referral Campaign is over, how will I find out who the winners are? Drawing and verifying the eligibility of sweepstakes winners can take up to 10-12 weeks after a sweepstakes ends. We will put a winners list on this site as soon as that process is complete, so check back on this site.
   
   
5. How will the Employee Referral prizes be awarded? Potential winners will be contacted by our Sweepstakes Administrator after the "winning" financial institutions are notified. After the winners' eligibility is determined, they will be sent an affidavit to complete and return and then a check will be issued to the employee.
   
   
6. Can my financial institution participate in the Employee Referral or Sweepstakes promotions separately, or do we have to do both? FIs can choose to do one of the two campaigns, or both.